Bourne Galletly Practice Team

Bourne Galletly Practice Team 2023-03-11 Person 4 5 0

Long time to answer the phone and call back was after an hour. Once sent to a/e was there for 9 hours and given antibiotics for bronchitis that I told the gp I had. I get it once or more a year for 50 years. It is impossible to see a doctor as we see nurses if we are lucky.

Answer the phone. See elderly with a doctor in the surgery as many are deaf and can’t talk on the phone. A doctor can then assess then on how they look and do tests needed

Bourne Galletly Practice Team 2023-03-10 Person 0 5 0

Appointment cancelled on the morning of the procedure. Already waited 3 months for the procedure. No indication of how long I now have to wait.

Be better organised.

Bourne Galletly Practice Team 2023-03-10 Person 5 5 0

I suffer with servere anxiety I had a call ba k was seen immediately by a very caring understanding lady Dr. Am being referred due to family history within 2 weeks. I can't thank you enough

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Bourne Galletly Practice Team 2023-03-10 Person 5 5 0

Exceptional service was seen within half hour of my phone call

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Bourne Galletly Practice Team 2023-03-09 Person 5 5 0

I requested a call back which happened at the agreed time. I spoke with Dr Arshad and after discussing my symptoms was asked to attend the practice. I was extremely pleased with the response and attention received. Thank you

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